They will tell you anything to get you started working their outstanding tickets. Just do what youre supposed to in order to successfully attain and actually keep a job, and youll be just FINE! Theres really nothing else to it ladies and gents. Other than that, just make sure youre really about the job, or otherwise you will not last too long here, if youre not terminated before then, as they are VERY adamant about their attendance policy. Its the worst when you get onto the floor and the systems are ALWAYS seeming to have issues working properly or not allowing us employees to sign in successfully. The worst part of it all, in my own opinion, is that the job itself really isnt THAT bad, as long as you focus when in training.
#Atento call center san antonio plus#
I do love that there is quite a diverse range of people that work here, and that's ALWAYS a plus for me in the workplace. It's frustrating having to be pushed back that way, but it is NOT the fault of ATENTO. I have no issue with them whatsoever, but it shouldn't be used as a means of who gets better treatment at ANY job for that matter! The campaign we're on currently is pretty cool, though they NEVER seem to issue credentials in a timely manner. There is some slight favoritism here, especially towards apparent members of the LGBTQ community.
This includes agents, QAs, and sups who didn't have them, and people kept asking b. Moving onto the benefits- never got them, apparently our forms we put in never got filed and we never received them. Also, I did see another review regarding how they will move up anybody with little to no experience or knowledge, even if others have more knowledge and experience- this is very true. Some of the work given to sups, QAs, and trainers didn't make sense and had some of us doing unnecessary tasks or tasks that weren't in our job description.
The QA team before me all left due to the lead and have warned many of the agents about them. They will ignore you at times, and when you try to ask questions, they will just reiterate your questions into statements and move on. The lead can be unprofessional at times, and I don't mean joking here and there to lighten the mood, I mean there is not much support given by them. The QA area especially is the worst position to be in, the lead is in a different country and doesn't communicate well nor do they understand the information given by them. The company tends to make a lot of promises that never get fulfilled, this is due to how unorganized they are and lack of communication. I will admit they can be pretty lenient when it comes to attendance, but because they keep losing agents, supervisors, and QAs. Look, the job is okay as an agent but not for long due to the constant changing of information and misinformation spread by different people. The reasons I'm leaving this contractor are its underpaid salary cap, no advancement, poor benefits, negative work/life ba. The tasks themselves are fine if your training took. Very sterile environment for "security" to the point of it being a juvenile treatment of adults. When they first hired me they were misleading about the pay. Smallest infractions are kept and recorded and you can be fired at a drop of a hat. You received 2 fifteen minute breaks and a 45 minute lunch. Other independent travel and corporate agencies paid upwards of 4 dollars more per hour. Not the best pay for this type of position.
Having worked native Saber before, Saber "Red" had its own concise processes. Sometimes it was mundane and tedious and other times some problems took several hours to resolve. The expectation was working about 80 reservations in an 8 hour shift. Work was done in shifts and my responsibilities included working reservations that were placed in different Saber ques for troubleshooting during graveyards. We provided reservation services for several major banks and their points client membership. Having worked for Travelocity and AMR prior, I found this operation somewhat efficient but wanting due to the contractors unwillingness to pay and retain experience for ticketing and fulfillment.
I can't speak for all its contracts except the one I worked for. Atento is a customer service company that has offices and call centers in several countries.
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